Shuttle Global

Authorize.net has implemented backend changes to mitigate the issue affecting the Simple Checkout service. We are continuing to monitor the Simple Checkout service for discrepancies and will provide updates until the issue has been resolved. Impact: The issue has been mitigated and customers are now able to use the Simple Checkout service as expected Reported Start Time: 03 August 2026, 21:14 GMT Reported End Time: 20 August 2026 19:00 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26672537

Following our investigation with our banking partner, we identified the root cause of the issue. The payer’s bank has since implemented a fix, and the issue is now resolved. However, further investigation has revealed that the information previously shared via email with the affected merchants is no longer accurate. We will therefore contact all affected merchants again to clarify the situation, provide the correct information, and explain the next steps. We apologise for any inconvenience caused and appreciate your continued patience and understanding.

Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service