Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703
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We implemented a fix and are currently monitoring the result.
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Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BANK_TRANSFER due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service
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