The Marketplace Payment Accounting reports for Classic integration have been successfully regenerated with the corrected data for August 26-30, 2024, and are now available for download from the Customer Area. Please note, contrary to what was initially communicated, the following reports are not impacted by this issue:- Marketpay Balance Report- Marketpay Payout Report We will provide a new update once the remaining impacted reports have been regenerated and become available for download. Please reach out to your Adyen point of contact or visit help.adyen.com/contact in case of any questions. You can also follow future updates through our status page (https://status.adyen.com).Our engineering team has regenerated the data for the affected split payments. During this week, we will be ingesting our data tables with such data to be able to regenerate the impacted reports. We will provide a new update once it becomes available. Please reach out to your Adyen point of contact or visit help.adyen.com/contact in case of any questions. You can also follow future updates through our status page (https://status.adyen.com).We have identified and solved an issue on our platform, in which split configuration did not generate the split type description information for a subset of split payments. As a result of this issue, customers will not see the description information for the affected split payments in the Customer Area and notifications. Additionally, the affected split payments will not contain the description data on the following reports generated between 15:00 CEST on August 29 and 19:00 CEST on August 30, 2024: - Balance Platform Accounting Report- Balance Platform Statement Report- Balance Platform Payout Report- Marketpay Balance Report- Marketpay Payout Report- Marketplace Payment accounting- Settlement Details Report Our engineering team is currently working on regenerating the missing description information. Once completed, affected reports will be re-generated and available for download from the Customer Area. Please reach out to your Adyen point of contact or visit help.adyen.com/contact in case of any questions. You can also follow future updates through our status page (https://status.adyen.com).
Last update on
Monitoring - A fix has been implemented and we are monitoring the results. Sep 03, 2024 - 14:26 EDT
Last update on
Identified - We are aware of an issue where EUR payouts and refunds that were sent on Friday do not have the correct status on the GoCardless dashboard. Webhooks for payouts and refunds being paid, as well as payments being paid out were also not sent on Friday.Payouts and refunds were sent correctly; this is solely an issue with the status on the dashboard and the issuance of webhooks.This issue also affects the visibility of debits and credits linked to payouts that were sent on Friday and includes payments that were paid out on Friday still appearing as Paid. Today's EUR payouts will be updated later than usual. Sep 09, 2024 - 12:51 BST
Last update on
Investigating - We are currently investigating this issue. Sep 09, 2024 - 10:40 UTC
Last update on
Split Configuration Missing Description Information on August 29 & 30, 2024
Adyen
StatusGator