In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 20, 2025 - 21:00 EDT
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Monitoring - A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM PaysafeReference ID: INC0282791 Oct 16, 2025 - 12:59 UTC
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Investigating - Dear Customer Since 08:02 UTC - 5 We are having problems with ACH PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causingSincerely, PayU customer service. Oct 20, 2025 - 08:40 GMT-05:00
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