Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703
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Due to an issue with a 3rd party provider we have temporarily paused SEPA Instant Payouts at 9:14 BST today. Other payout types are not affected. We will resume SEPA Instant payouts as soon as we've received a confirmation that the issue has been resolved. If the issue persists we will contact affected customers with an update before 17:00 BST
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A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID: INC0307463
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Instant payouts in EUR to bank accounts and Bank Transfers payments continue to experience delays due broader industry issues affecting SEPA Instant. All other payouts, including instant payouts to debit cards, remain unaffected. We will provide further updates as soon as possible.
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Please be advised that the third party issue is still ongoing, due to this incident, expected EUR settlement payments will be delayed by 24 hours and processed tomorrow, Wednesday 20th May. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team
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Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BANK_TRANSFER due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service
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