Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703
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Affected Service: CenPOS Elavon will deploy a system update to the CenPOS production environment. Customers will continue to be able to utilize the CenPOS platform for transaction processing. No customer impact is expected. Customer Service Contact Information: 877-630-7960 If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
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A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID: INC0306303
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Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BANK_TRANSFER due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service
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Service Disruption - Merchant Payments for Worldpay Bank via Paysafe (USA) Merchants
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