Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703
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Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 67.66s - First triggered at: 2026-05-18 09:51:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service
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