Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703
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SEPA Instant Payouts remain paused due to a third party issue. Emergency maintenance has been scheduled by our banking partners over night, and we expect to resume payouts tomorrow. All affected parties have been contacted directly. We will provide further updates when the third party issue has been resolved. Apologies for any inconvenience.
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Affected Service: CenPOS Elavon will deploy a system update to the CenPOS production environment. Customers will continue to be able to utilize the CenPOS platform for transaction processing. No customer impact is expected. Customer Service Contact Information: 877-630-7960 If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
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Instant payouts to bank accounts and Bank Transfers payments in Europe continue to experience delays due to broader issues affecting SEPA Instant. This issue is also resulting in elevated errors on Pay by Bank payments beginning at 08:40 UTC. All other payouts, including instant payouts to debit cards, remain unaffected. We are continuing to engage with our upstream partners, and will provide further updates as soon as they are available.
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Please be advised that the third party issue is still ongoing, due to this incident, expected EUR settlement payments will be delayed by 24 hours and processed tomorrow, Wednesday 20th May. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team
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Dear Valued Customers, We have detected issues with DIRECT_DEBIT METROBANK_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service
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