Shuttle Global

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Cybersource

Investigating - Cybersource is aware of an issue that is currently affecting FDC Nashville Global transaction processing.We are investigating the cause and working urgently to resolve the issue.Impact: Merchant Payments and Refunds rejected at Settlement with an exception.Reported Start Time:20 November 2025Next Update: Within 60 minutesWe regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.Cybersource Support CenterIncident #: TBD Nov 21, 2025 - 22:10 UTC

Last update on Nov 22, 2025 12:27 AM