We are providing an update on the ongoing service disruptions affecting the AWS Middle East (UAE) Region (ME-CENTRAL-1). We continue to make progress on recovery efforts across multiple workstreams. For Amazon S3, we are seeing continued improvement in PUT and LIST availability. Newly written objects are now able to be successfully retrieved, and we continue to work on reducing GET error rates for objects written prior to the event. Full recovery of GET operations for pre-existing data remains dependent on restoring the affected infrastructure. For Amazon DynamoDB, error rates remain elevated and our teams continue to focus on recovery; we expect to see improvement over the coming hours. As these foundational services recover, dependent services — including AWS Lambda, Amazon Kinesis, Amazon CloudWatch, and Amazon RDS — will follow. Amazon EC2 instance launches remain throttled in the ME-CENTRAL-1 Region and will be relaxed as foundational service recovery and capacity allow. The AWS Management Console is operational, though customers may continue to experience errors on certain pages as underlying services work through their recovery. With the immediate phase of this event now better understood, we are moving to a more targeted communication model. Going forward, updates will be delivered directly to affected customers through the AWS Personal Health Dashboard. Customers who require assistance with this event are encouraged to contact AWS Support through the AWS Management Console or the AWS Support Center. We continue to strongly recommend that customers with workloads running in the Middle East take action now to migrate those workloads to alternate AWS Regions. Customers should enact their disaster recovery plans, recover from remote backups stored in other Regions, and update their applications to direct traffic away from the affected Regions. For customers requiring guidance on alternate regions, we recommend considering AWS Regions in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements.
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Affected Service: Fusebox Gateway Elavon will deploy a system update to the Fusebox production environment. Customers will continue to be able to utilize the Fusebox platform for transaction processing. No customer impact is expected. Customer Service Contact Information: 866-265-6225 If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
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Please be advised that our teams have successfully released the delayed payments which should be funded on the next banking cycle. We continue to actively monitor the funding flow to ensure no more delays will incur. We apologize for the impact this incident may have caused to your business. MIM Paysafe Reference ID: INC0299487
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